Feedback.com : Reach the Right People. Right Now!

Joe Fox

9 days ago

Any plans to add an API, or other way to integrate your functionality into other websites? We run a restaurant promotion and recommendation website (dineshark.com), and would like to offer our business customers the ability to easily receive feedback from their patrons.

Feedback.com

Yes. In just a few days, we'll have a new self service form for businesses to signup for a Feedback page. This page will have a unique URL so you can link it on your dineshark pages. We'll send you an alert when the new feature is live. Thanks for using Feedback.com! 9 days ago

karenlawlor@...

19 days ago

Hi there, I have just posted feedback regarding my experience at Frankie + Bennys, can you tell me how I get a validation code.

Thanks

Feedback.com

Your feedback has been forwarded to Frankie & Benny's; however, we do not have any validation codes for this business. Perhaps you can check their web site for more information (frankieandbennys.com). 19 days ago

Anonymous

about 1 month ago

It's unclear how companies would every know that anyone gave them "feedback".

Feedback.com

Anytime you get feedback, we will automatically deliver an alert to your email address. If we do not have your email address (ex: a first time feedback posting), we create a public page under the name given and you can search for it in our search box. A recent example...type "Saskatoon Golf Course" in our search box and click on the name. You can see this business has one feedback message. If we do not display your name or no feedback is displayed, then we do not have any feedback yet. about 1 month ago

orlink@...

about 1 month ago

As a customer, I would like to be able to click to a business' website from its feedback profile page as well as see some other business contact info such as phone numbers. As a registered business I would like to be able to edit that information.

Feedback.com

Registered businesses can update their profiles with business info and web site links. This feature is available under "Manage Feedback", then "Account Settings". about 1 month ago

orlink@...

Thanks! I noticed that the phonenumber and website link I entered do not show up on the public business page, though the postal address does show up. about 1 month ago

orlink@...

about 1 month ago

I think the "Recommend to a Friend" feature needs some editing.
1. When I sent my recommendation I was not aware that the email will contain a link to my feedbacks. If I was I may have made some of them non-public. Second, at least one of my friends said she was a bit surprised and wondered why was it that I wanted her to read my feedback (about things she did not care). "Recommend to a Friend" is different from "Share your Feedback" ;-).

Feedback.com

Yes, we are removing the "recommend..." link in our update this week. A new "Share" feature is also in the plan. about 1 month ago

orlink@...

about 1 month ago

That may also be on your feature plan - RSS feeds for a business or a set of related businesses, filterable by feedback type. So that I can show it on my website in addition to or in lieu of cusomter testimonials.

Feedback.com

Yes, in the plan about 1 month ago

orlink@...

about 1 month ago

I would like to be able to filter the feedback of a business for just kudos, gripe, etc., by clicking on the icons with the counts at the top of the page.

Feedback.com

Yes, that is in our feature plan! about 1 month ago

orlink@...

Great! about 1 month ago

Anonymous

about 1 month ago

Small world! Congratulations on the getting the website up and running and getting so many things right so far. I was impressed by some nice touches as well as the good focus you seem to have maintained. Wait for my feedback! ;-)

Anonymous

And there goes feedback #1 - I would like to have the ability to change the Anonymous flag of my feedbacks after it has been posted. about 1 month ago

Feedback.com

We plan to add new capabilities for users in the future such as the ability to modify your most recent feedback message, including the Anon setting. Stay tuned and keep using Feedback.com! about 1 month ago

erikjmorton@...

about 1 month ago

I searched for local sales offices that report to me but there was no feedback left yet for any of my locations. If the information for those offices that I searched was partially correct how would someone go about correcting that information?

Feedback.com

You have two options: 1. once a business gets the first feedback, you will be able to register as the owner of that business, or 2. give us the names of the businesses you want to register with Feedback.com and we will add them to our database. Once you are a registered business owner, you can edit the contact information, etc. about 1 month ago

Feedback.com

Hi Erik, Earlier today we released an update to our site that will allow you to setup feedback pages for all your businesses with the correct locations. Click the "Get a Business Page" link on the top-right of our home page. Try it! Thanks. 1 day ago

Lara Fordis, Suggestion Guru

about 1 month ago

what happens if you put in a name for a feedback recipient, but there is no address linked to it -- it did not prompt me for an address, so what is the process?

Feedback.com

The feedback.com system will search available directories for contact info for any given feedback receiver. For completely new businesses that are not yet listed, the owner may claim their feedback page and enter the contact info directly. about 1 month ago

Lara Fordis

about 1 month ago

I want to find out about innovative applications for this internally to organizations. I tried to leave Michael a voice mail, but maybe someone can get in touch with me? Lara Fordis, Suggestion Guru (818) 481-8620

Feedback.com

Hi Lara, we would be very happy to discuss using Feedback.com for organizations to manage their internal feedback. You will get a call today! about 1 month ago

karthy

about 1 month ago

Good luck with this exciting project!

Feedback.com

Thank you. Feedback.com is the fast and easy way to give, receive and share feedback about anything with anyone, anytime. We appreciate your support! about 1 month ago

opinion8ed

2 months ago

I was sitting on the couch with my boyfriend telling him about my idea where anyone could go to a website called feedback.com and they could leave feedback about anything.... logged on to see if it existed and it did! Well done, LOVE it :-)

Feedback.com

Great minds think alike! Glad to have you as a new registered user. Keep using the service and let us know if you have any comments or suggestions about how we can make it even better. Thanks! about 1 month ago

jkbinay

2 months ago

I have no idea what KUDOS and GRIPE means... Why do you use these terms?? And where do they come from?? Sorry... maybe it's because I'm not a native English speaker...

Feedback.com

Kudos is a positive sentiment, sometimes a compliment. Gripe is a negative sentiment, can be a complaint. We have been focused on the US market during our initial beta launch, but will be adding helpful descriptors for non-native English speakers in the future. Thanks for using Feedback.com!! about 1 month ago

xxjitterbug@...

2 months ago

is this a mystery shopper business? I thought it was I'm trying to sign up. thanks

Feedback.com

What are you trying to do? If you want to provide anonymous feedback to a business after visiting them as a mystery shopper, yes, you can do that with Feedback.com. If you are working with a business that wants your feedback and you have their contact info, we can setup a custom feedback entity to get the feedback. Please provide more information on what you want to do with our service and we will reply. Thanks! 2 months ago

M.R. in L.A.

2 months ago

This is more of a feature request than a kudo or gripe (or maybe you can point out what I've overlooked). I just had a fabulous cheese-steak at Philly's Best Pasadena. I'd love to thank them for the tasty lunch but they aren't listed when I search them. Many other branches of the chain are listed but neither this location or a headquarters are listed. Is there (or will there be) a way for a user to add a feedback recipient?

Feedback.com

You can do it now! Just type any business name and the location you desire in the search field. If the name is not in our database, you can press "enter" or click on Give Feedback and the new entity will be created. After you confirm your feedback, our system will match the new entity with existing 3rd party databases to verify the name and contact info, then send your feedback to the business. Thanks! 2 months ago

M.R. in L.A.

Yup - that worked. Thanks! 2 months ago

adrianne.stroup@...

2 months ago

This interface seems useful for a user to dump their compliments or gripes.

I imagine as it becomes more popular, the difficult part will be for the companies to mange and to sift through the millions of feedbacks they will expect to be recieving.

Also, as businesses accumulate feedbacks, other users may want to use them to preview how effective the business delivers its service. It may be useful for the users to have a tool to locate feedbacks relevant to what they are looking for

Feedback.com

Thanks for the feedback Adrianne! You are correct on all counts. Feedback management (sorting, indexing, redirecting, classifying) are all future features. Once we get to scale on inbound feedbacks, we will also be adding search/browsing features for users to find feedback on any business, person or topic. 2 months ago

barbchas@...

2 months ago

I was told there would be a survey code that I would receive at the end of the "brief survey" to get me $s off my next meal at the restaurant I frequented. A) I don't see an actual survey and B) I did not receive the survey code. What is going on here?

Feedback.com

Your feedback has been forwarded to Smokey Bone's, however, we do not have a survey or discount coupon for this business. Perhaps you can check their web site for more information (smokeybones.com). 2 months ago

Aaron

3 months ago

Hmm...It seems I can't modify the Kudos/Gripe/Something else, or the text of a feedback once I've given it. I thought that was the point of the "Manage Feedback".

Feedback.com

Manage feedback allows you to add responses to your feedback, reply to others who give you feedback, and remove feedback from showing on your page. We have lots of additional features in the works which will include the ability to edit your more recent post. Stay tuned...and keep using Feedback.com! 3 months ago

Aaron

3 months ago

Would be nice to get some help locating who we're looking for. I want to give feedback to Pepperidge Farm for their cookies. I don't have their address - and dozens of Pepperidge Farms show up in the search.

Feedback.com

Our database includes millions of businesses in North America. However, if you cannot find the one we have listed (or there are too many dups), you simply type the business you want to reach and press "give feedback". Our system will create a new entity and we will find their contact info to deliver your feedback. We also remove duplicates from time to time and have removed the dups for Pepperidge Farms. Thanks! 3 months ago

Rod

3 months ago

I am encouraging a career management group that I advise to use your site to solicit feedback following interviews. How can a person be sure that feedback is given to the correct name? If I am Joe Smith, how can I get people to know they are indeed giving me feedback and not some other joe smith?

Feedback.com

Hi Rod. We support your idea for using Feedback.com to manage individual feedbacks. Anyone can create a receiver page and add specific location info. Also, the name can be edited to add a personal identifier. For example: you could create "Joe Smith - Graphic Designer", located in Tampa, Florida. and it would display in our search box as:
>>Joe Smith - Graphic Designer (Tampa, Fl).
3 months ago

Feedback.com

Also, any registered feedback receiver can simply send their profile page link to anyone else for soliciting feedback. We encourage people to include a "give me feedback" link their email signature. Let us know if you would like to speak to someone at Feedback.com to discuss how to set everything up. 3 months ago

Rod

Thanks for the information. I would like to speak to someone regarding setting up the profile link. I assume it is similar to linkedin or facebook. Also you mentioned adding specific location information, I would like to do that as well. 3 months ago

Feedback.com

Hi Rod: We recently added a self-service sign-up capability for businesses and individuals. This makes it very easy to solicit feedback to a custom feedback page for your clients. Look for the "Get a Personal Page" and "Get a Business Page" links on our home page. Once you've completed the signup, we generate a custom URL (feedback.com/#) so you can send people directly to your feedback page...that's it! You can also set the location under Account Settings. Try it. Thanks. 1 day ago

Travel Agency

3 months ago

Hi, i woud like to make some bussines

Feedback.com

Any business can use Feedback.com. It's easy and it's free! If you want your travel agency setup and it's not yet listed on our site with feedback, just post the first feedback message under your business name, then visit your profile and "claim" the page. You can then send your customers to that profile page link to share their feedback. Thanks! 3 months ago

Anonymous

4 months ago

Hello. Would you mind sending me more information about your business - specifically information about how to participate in your service, to receive feedback. Thank you.

Feedback.com

Anyone, any business or organization can setup a Feedback.com account and public profile page. It's free. If you want to receive feedback for an existing business that we already know about, just search on your business name, load the profile page and click on the "claim this page" link. If no feedback has been given to your business yet, you can post the first message, then claim the page. Thanks! 4 months ago

Anonymous

4 months ago

I like your site ;)

Feedback.com

Thanks. Glad to have you as a new user of Feedback.com! 4 months ago

Anonymous

4 months ago

hi

Anonymous

4 months ago

hi every one

james

4 months ago

How can proper feedback information be given with only 497 charcters? It is impossible to condense a tough issue with so little space. The old feedback.com was much better a number of years ago.

Feedback.com

Thanks for the feedback James! We limit the length of individual messages, but you can add more details to any feedback thread as you see fit. Since you are a registered user, you simply navigate to your public profile page and click on "Add a response" for the related message to fill in the details. Our research shows that this approach makes for a much better exchange with the people you are trying to reach with your issue....so, type away!! 4 months ago

aaron.swanton@...

5 months ago

this site is a great idea !
and on top of it all it looks good and seems super easy to use !
so ..
kudos all around !

Mitchell

5 months ago

Great site! Something all Idealab companies can make good use of.

Eric.Lyng@...

5 months ago

Thank you feedback.com!!! I went through all the screens at frito lay dot com giving feedback only to have it in the end give me an error message and never submitted my feedback. Here it's quick, simple, easy, and it works.

harrysoon

5 months ago

How use you service?... i'm in seoul of korea.

Feedback.com

Feedback.com is available in any country in the world that has internet access. Today, our service is focused on English-speaking countries and we only forward feedback to businesses, organizations and people in those territories. However, you can still create a feedback profile and give feedback to anyone you wish using feedback.com, but note that we have not yet fully tested non-Roman character sets. 4 months ago

Alok

5 months ago

Hi Michael,

I am Alok Nagpal from INDIA, just came to your site while surfing. Its a brilliant initiative from your side and your company. I hope this is working good for you.

However i have just one question " HOW DO YOU CONTROL NOT REQUIRED FEEDBACKS or Abusive Feedbacks" ? Is there a system that you applying for this.

Regards
Alok Nagpal
India
+919717733823

Feedback.com

Yes, Feedback.com is a service for constructive feedback and we employ advanced spam, hate, threat and expletive detection to stop abuse. Also, if you are a registered user, you can remove any unacceptable messages from your Feedback Profile page. 4 months ago

xostylinxochic@...

5 months ago

love it

Hila

5 months ago

hello

John S.

5 months ago

Love this service, and thrilled to be the first person to provide feedback!

harg

5 months ago

Great site! Lots of potential. The only issue I noticed was that once you enter who you want to reach and the dropdown gives you options, then you can't go back and add something to what you typed. For example, I typed in "Feedback" and a bunch of names came up. I realized I wanted to change it to "Feedback.com" and I had to retype the whole thing instead of simply adding ".com" to what I had already typed. Make sense? Anyway, great job with the site. This has the potential to be a killer app!

Yves

5 months ago

Hey I just want to know,does it work.
Coming back to bring you more Feedback.

3h3

5 months ago

Hi guys! How do I change my password on your site after I register?

Feedback.com

We recently added membership tools for registered users. After log-in, you can "View/Edit my Account Settings", then click on "Change Password".
Thanks for using Feedback.com! 4 months ago

neal@...

5 months ago

I like your logo.

Gaia

5 months ago

Love the site guys! This bright green is invigorating and calming at the same time... pitch perfect.

Joe Harris

5 months ago

The site is super easy to navagate and signing up was a snap.

Jeremy Metzger

5 months ago

The site looks great, can't wait to give some more feedback!

MattZ

7 months ago

There are probably a lot of ways this could be used - my original thought was a way for companies to receive feedback on their products, services, and marketing programs. Unfiltered info can be hard to come by. Things may be pretty filtered before they reach the executive level. It could also be used to protect consumers. I hate having to dig through numerous blogs to find out that a product isn't worth it, or service is poor somewhere. With feedback.com, companies will think twice before screwing someone over.

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