About Feedback.com
Reach the right people. Right now!
Have you ever wanted to give a quick thank you to a business owner for great service? Maybe you want to give a complaint, comment or suggestion to a major corporation...but you just don't know how to do it, or even where to begin.
People want to give feedback that is honest and constructive. Businesses want to hear what you have to say...to participate in the conversation and respond before a message goes viral.
Feedback.com is the place for anyone to give and receive feedback about anything, anytime, anywhere, free of charge. It's so easy to tell your customers to "go to Feedback.com and let us know"!
We Believe:
More people would give their feedback if it was faster, easier, handled by a trusted third-party, and actually had a chance to reach someone who cares.
More businesses and organizations would want to get feedback if it was directed "to someone" - not just posted on the web "about someone". Web sites that publish reviews about people or businesses in order to sell advertising are focused on the wrong thing and frequently become a place for budding critics to gossip and perform for an audience. Feedback.com is about the honest exchange between the givers and the receivers of feedback
While its fair game to have an honest gripe about an individual experience with a person or business, unless you're a professional critic, giving them a star rating is highly arbitrary and typically misleading. It's the feedback content that matters most.
Star ratings should be reserved for movies, books and other static things, not people, businesses, or things that change. People can mark their individual feedback as positive or negative, but ranking or listing businesses based on a few star ratings is irresponsible.
Feedback can be useful to the general public, but certain feedback messages should be kept private. Businesses want and need a place to get feedback where the deck is not stacked against them. An isolated incident should not be allowed to unfairly damage someone's reputation.
You shouldn't have to be friends, fans or followers to give feedback. See what we mean...try it now! Give Feedback
The Management Team
Michael Harris, President and CEO
Michael started Feedback.com in July 2009 with a strategy to help people give, receive and share honest feedback in a way that is fair and constructive to everyone. Michael has spent his entire career as a product developer, marketer and executive in the computer and information technology industry, beginning as a developer of accounting software for the original IBM PC in 1982. Michael also held executive management positions at Adapt Technologies (CEO), Yahoo Search Marketing / Overture Services (SVP), and FileNet Corporation, an IBM company (SVP).
Erick Herring, VP Product Development and CTO
Erick joined Feedback.com in July 2009 and is busy creating the place on the internet for genuine dialog between people, businesses and organizations. Erick has over 20 years experience in the technology industry, and participated in the birth of the commercial internet as a web developer beginning in 1992. Erick previously held technology executive positions with WebVisible, Inc (CTO), Adapt Technologies, and Zenith Insurance (data security officer).
Feedback.com is an Idealab company, founded by Bill Gross, CEO of Idealab
